Project Description
With the increase in adoption of telephone and video telehealth consultations during the Covid-19 pandemic, there is no clear evidence around the preference health consumers have for using this as a channel of communication.
This project will look to evaluate health consumer’s preferences for telehealth. This may be based on;
• Consumer’s age
• Perceived and actual costs associated with telehealth
• Access to technology and reliable connectivity
• Type and time of consultation (i.e. regular ‘visit’ or care needed after hours, reason for visit, GP or specialist consultation)
This project is linked to the work outlined in DHCRC-0129 – Reimagining health care in Australia, the journey from telehealth to 21st century design.
Project Objectives
To determine the preferences for consumers use of telephone and/or video consultations.
Industry Participant
Consumers Health Forum of Australia
Anthony Egeland (Supervisor)
Research Participants
Curtin University
Belinda Neo (Student)
Professor Suzanne Robinson (Supervisor)
La Trobe University
Dr Urooj Kahn (Academic mentor)
Professor James Boyd (Supervisor)
Project Value:
$17,500
